Our International Quality and Service Standards
At Medikal Tercüme Ofisi, we hold a range of ISO certifications that officially document our compliance with international quality standards in every aspect of our services. These certifications validate both our corporate reliability and our professional approach in the field of medical translation. Each one serves as a guarantee that our clients receive services that are secure, accurate, ethical, and of the highest quality.
🏅 ISO 9001:2015 – Quality Management System
The ISO 9001 Quality Management System is the world’s most recognized standard for quality assurance and process improvement. It ensures that services are planned, monitored, and continuously improved within a systematic framework.
At Medikal Tercüme Ofisi, this certification demonstrates our commitment to providing consistent, high-quality translation services that meet international standards.
What It Means for You?
Every translation project goes through systematic quality control procedures.
Continuous improvement is applied based on client feedback and expectations.
The layout, structure, and integrity of your documents are preserved.
You are guaranteed a professional, error-free, and reliable translation experience.
🔐 ISO 27001:2022 – Information Security Management System
ISO 27001 is the most comprehensive international standard for information security. It defines how organizations manage and protect sensitive information, customer data, and digital infrastructure.
As a medical translation office handling confidential health documents, we operate strictly in accordance with this standard to ensure complete data security.
What It Means for You?
All your data is handled in full compliance with confidentiality principles.
Access is restricted only to authorized personnel.
Digital storage and transfer systems meet international security protocols.
Your documents are never shared with third parties under any circumstances.
🩺 ISO 17100:2015 – Translation Services Management System
ISO 17100 is the international standard specifically designed for translation services. It defines translator qualifications, process management, terminology accuracy, and quality assurance throughout the translation workflow.
At Medikal Tercüme Ofisi, this certification proves that all our translation processes comply with global standards for linguistic and professional excellence.
What It Means for You?
All translations are performed by experienced, medically specialized linguists.
Each translation is reviewed by a second qualified linguist before delivery.
Terminological consistency and accuracy are ensured across all medical texts.
Every project follows independently audited quality procedures.
😊 ISO 10002:2018 – Customer Satisfaction and Complaint Management System
In today’s competitive environment, customer satisfaction has become a key indicator of service quality and credibility.
ISO 10002 ensures that feedback and complaints are received, evaluated, and used to improve services effectively.
This certification confirms that Medikal Tercüme Ofisi places customer satisfaction at the heart of its service philosophy.
What It Means for You?
Your feedback is carefully recorded and acted upon.
All issues are analyzed systematically and resolved with transparency.
You receive fair, responsive, and solution-oriented communication.
Our primary focus is — and always will be — your satisfaction.
💬 ISO 18841:2018 – Interpreting Services Standard
ISO 18841 defines global standards for professional interpreting services, covering ethical conduct, impartiality, confidentiality, and linguistic accuracy.
It guarantees reliable and accurate communication, especially in medical, legal, and institutional settings.
What It Means for You?
Our interpreters act in full accordance with ethical and impartiality principles.
Accurate and complete communication is ensured in healthcare and official settings.
Every interpreting assignment is conducted under strict confidentiality protocols.
🧠 ISO 21998:2020 – Healthcare Interpreting and Translation Services Standard
ISO 21998 is the only international standard specifically designed for interpreting and translation services in healthcare.
It ensures clear, accurate, and ethical communication between patients and healthcare professionals.
Medikal Tercüme Ofisi is proud to be the first and only translation agency in Turkey certified to this standard.
What It Means for You?
Every medical document is translated with linguistic precision and terminological accuracy.
Secure and flawless communication with hospitals and laboratories is guaranteed.
Patient confidentiality, ethics, and professionalism are maintained at every stage.
This certification confirms that our quality extends beyond language — it reflects our responsibility to patient safety and integrity.
🌿 Respect for Nature Certificate
The Respect for Nature Certificate recognizes organizations that operate with environmental responsibility and a sustainable mindset.
It acknowledges the commitment to protecting natural resources, improving energy efficiency, reducing waste, and minimizing environmental impact.
What It Means for You?
We carry out all operations through digital, paper-free workflows to reduce waste.
Eco-friendly technologies are used throughout translation, verification, and delivery processes.
Our office policies are guided by recycling, energy conservation, and sustainability principles.
Every decision we make reflects our dedication to both environmental awareness and social responsibility.
This certificate symbolizes not only our environmental consciousness but also our responsibility toward building a sustainable future.
All certifications are independently audited and regularly updated by accredited international certification bodies.